About EDM

Enterprise Decision Management (EDM), or Business Decision Management (BDM) as it is sometimes known, is an approach for automating and improving high-volume operational decisions.

Focusing on operational decisions, it develops decision services using business rules to automate those decisions, adds analytic insight to these services using predictive analytics and allows for the ongoing improvement of decision-making through adaptive control and optimization.

The five concepts identified in italics in the definition above underlie the approach:

Enterprise Decision Management aims to increase the precision, consistency and agility of these decisions while reducing the time taken to decide and the cost of the decision. This entails designing, deploying and managing automated decisions. Computerization has changed the way organizations approach decision-making by enabling decisions to be based on historical data, prior decisions and their outcomes, corporate policies and regulations. EDM takes this computerization to the front-line by focusing on the operational decisions taken by the staff that interact directly with customers and to the systems that support them or provide self-service to customers directly.