About James Taylor

James wrote a new article for his Business Rules Community column – A Realistic View of Business Rules Engines.

James wrote a new article for destinationCRM.com: Analytics in a Multichannel World.

James wrote an article on customer decisioning – To Focus on Your Customer, Focus on Your Decisions – in Frost & Sullivan‘s Customer Contact eBulletin.

James published the second of a pair of articles on decision management and Six Sigma – Six Sigma and Decision Management — An Example.

James is quoted and Smart (Enough) Systems is referenced in this article in Insurance Networking News: Are We Any Closer to Automated Decision Making?.

James published the first of a pair of articles on decision management and Six Sigma – Six Sigma and Decision Management — Introduction.

James is extensively quoted in an article on decision management in CRM Magazine – Decisions, Decisions. As the article says “Neither your best guess nor your gut instinct is good enough anymore. Fortunately, with enterprise decision management, the technology and methodology now exist to help you reach a better conclusion”.

James is quoted in IBM Roars into Business Consulting – BusinessWeek discussing IBM’s new service line – Business Analytics and Optimization.

James was interviewed on Blog Talk Radio by Blake Landau – Decision management and CRM.

James published an article on destinationCRM Putting CRM to Work.