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A number of organizations have requested formal white papers on Enterprise Decision Management. This category contains all white papers written by James other than those of a purely commercial nature. The latter can be found on the Fair Isaac website.
In this thought-leadership white paper “Smart-Enough Customer Decisions“ written for Montgomery Research, James discusses how smart-enough customer decisions can improve results for all concerned. This is based on the material in Smart (Enough) Systems.
Technorati Tags: James Taylor, Montgomery Research, MRI, Smart (Enough) Systems, smartenoughsystems, CRM Project
In this Montgomery Research White Paper, James discusses the growing and significant problem of healthcare fraud . As our spending on healthcare rises, fraud will likely also increase unless serious steps are taken. Where does this fraud come from? How can it be eliminated? And what can information technology do to help?
In this thought-leadership white paper written for Montgomery Research, James discusses how decision automation offers a way to deliver your CRM success – via deep personalization, sophisticated self-service and customer-centric treatment across all your touch points.
In this Montgomery Research white paper James discusses how, by providing more precise, actionable information on cases, analytics can help tax collectors reclaim much more money at the same resource levels.
