Competing on (customer) decisions
James’ first article for his channel on b-eye-network was published - Competing on (customer) decisions.
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James’ first article for his channel on b-eye-network was published - Competing on (customer) decisions.
James has joined the BI Network as an expert. Here’s the announcement from them:
James Taylor is the newest expert for the Business Intelligence Network. His expert channel focuses on competing on decisions. James developed and refined the concept of enterprise decision management or EDM, and he is a passionate advocate of decision management.
The channel is called “Competing on Decisions“
James was interviewed for the KD Nuggets Newsletter. The interview with James Taylor, a leading expert on decision management and automation ran in several parts:
James’ article Better Customer Treatment Decisions was published in DM Review.